Refund policy
14-Day Right to Cancel (Change of Mind)
Under UK consumer law, you have the right to cancel your order and request a return within 14 days of receiving your items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all seals intact.
Under UK consumer law, you have the right to cancel your order and request a return within 14 days of receiving your items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all seals intact.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or if you received the incorrect item, please contact us within 7 days of delivery at
If your order arrives damaged, defective, or if you received the incorrect item, please contact us within 7 days of delivery at
[zorvanioficial@gmail.com]. Please include your order number along with clear photos or a short video showing the issue. Once verified, we will arrange a full refund or a replacement free of charge.
How to Initiate a Return
To start a return, you must contact our customer support team first. Please do not send your purchase back to the sender's address listed on the shipping label. Our international fulfillment centers (Wiio) are automated and cannot accept unauthorized returns. We will provide you with the correct instructions and return address.
To start a return, you must contact our customer support team first. Please do not send your purchase back to the sender's address listed on the shipping label. Our international fulfillment centers (Wiio) are automated and cannot accept unauthorized returns. We will provide you with the correct instructions and return address.
Please note: Unless the item is defective, the customer is responsible for paying the return shipping costs.
Refund Process
Once your return request is approved or your item is received and inspected, we will notify you via email. Your refund will be processed automatically to your original method of payment within 5 to 7 business days.
Once your return request is approved or your item is received and inspected, we will notify you via email. Your refund will be processed automatically to your original method of payment within 5 to 7 business days.